Frequently Asked Questions

Can I change my shipping address after placing an order?

Yes. Address changes can be requested within 2 hours of placing your order. After that time, production may have already begun and changes may no longer be possible.

How long does it take to process my order?

All orders are made to order and are typically processed within 1–3 business days before shipment.

How long does shipping take?

U.S. shipping typically arrives within 2–8 business days after your order has been shipped, depending on your location.
Please note that deliveries to Alaska, Hawaii, Puerto Rico, and U.S. unincorporated territories may require an additional 7–12 business days.

Do you accept returns or exchanges?

Because all of our products are made to order, we do not accept returns or exchanges for incorrect size selection, color selection, or buyer's remorse.
However, if your item arrives damaged, defective, misprinted, or significantly different from what you ordered, please contact us within 30 days of delivery and we will work to resolve the issue.

What should I do if I receive a damaged or incorrect item?

Please contact us as soon as possible and include clear photos showing the issue. We will review your claim and, if approved, provide a replacement or refund at no additional cost.

Can I exchange my item for a different size or color?

Unfortunately, we cannot offer size or color exchanges because each item is produced specifically for your order.
To help ensure the best fit, please review the size chart provided in the product images before purchasing.

Are your shirts true to size?

Most of our garments are unisex and fit true to size. If you prefer a more fitted look, we recommend sizing down.
Please refer to the size chart included in each product listing for the most accurate measurements.

Will the colors look exactly like the photos?

We do our best to display product colors accurately. However, slight variations may occur due to screen settings, lighting conditions, and the printing process.

How can I contact customer support?

You can reach us anytime at hello@reviverwave.com. We typically respond within 24–48 business hours.